After having placed an order on the website, customers can cancel orders at any time by telephone at +39 28052331 or writing an email to firstname.lastname@example.org If the order that you wish to cancel has already been paid, Tricella will refund the entire amount within 4 working days starting from the order cancellation date. We recommend you communicate the order cancellation within 24 hours from the order placement.
If the goods have already been shipped before the cancellation, we will collect the goods at the place indicated by you at our own expenses.
Custom clearance costs ARE NOT INCLUDED IN THE SHIPPING COSTS.
Potential custom clearance costs are entirely on the receiver of the package and are calculated directly by the local customs, according to the value of the order. The receiver will be informed of these costs upon arrival.
WHAT THE ITALIAN LAW REQUIRES...
• The buyer can change his mind within 14 days from date of purchase by registered letter.
• The buyer must return the goods to the supplier at his own expense.
• If the buyer is not satisfied with the product, he/she should return the rejected or defective goods in the entire parcel in order to get a refund. The refund will be made within 30 days from the request.